Exchanges and returns are a guaranteed right for all our customers, and include all products we display in our store.
All products displayed in our store are subject to an exchange and return policy in accordance with the terms and conditions outlined on this page.
It can be returned or exchanged if the product is in the same original condition when purchased and sealed in the original package.
Return within three (3) days and exchange within seven (7) days from the date of purchase.
Please contact us through the Contact Us page or through our phone numbers to request a refund or exchange.
Please take a picture of the product and send it, specifying the city, address, and order number, so that it can be exchanged for another product if the product is damaged, has a special defect, or does not work according to the agreement. on.
The amount will be refunded to the customer in full if the product received is completely different from the product description on the product page of our website.
We are not responsible for any customer expectations of using products that we do not mention on the product page of our website.
A discount of 30 percent, or a value not less than 25 dirhams, will be deducted if the customer does not want the product and it is defective or has any major problem.